Feature: Customer Support (CS) User Reporting #165
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enhancement
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ResourcesCourtesy of @Ahskance and @BloodyTakao, here are permalinks to CS report forms :
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SakuraIsayeki
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Sep 1, 2024
This commit adds a new property called "CustomerSupportTicketId" to the Post model. This property is used to store the Customer Support ticket ID associated with a post. It can take a positive integer value up to 9 digits or be set as null if no ticket is associated. The purpose of this property is to allow WG staff to track and manage player reports. Implements database requirements for #165.
SakuraIsayeki
added a commit
that referenced
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Sep 1, 2024
- Added a new property `supportTicketStatus` to the `PlayerPostEditorDto` interface and implemented it in the `PostEditorComponent` - Created a new component `CsTicketIdHelpComponent` to display information about Customer Support tickets - Added a new HTML template file for the `CsTicketIdHelpComponent` - Updated the HTML template of the `PostEditorComponent` to include a CS ticket ID field when certain conditions are met - Updated the CSS styles of the `SeedTokenChangeComponent` (removed) - Updated the TypeScript code of the `SeedTokenChangeComponent` (removed) - Updated the HTML template of the `PostComponent` to display CS ticket related icons and tooltips Implements frontend requirements for #165.
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Context
When submitting a negative post on the platform, most players omit submitting an issue with Wargaming's Customer Support (CS for short ; aka Player Support). This triggers a bystander effect in most players, when observing multiple posts on a same given player.
Problem
As a player, I would like to know if the player I'm currently posting on has already been reported to WG CS by a peer, so that I can do so myself if not done already, effectively providing action to my report.
Solution (proposal by @Ahskance)
When submitting a post with negative flairs (excluding Performance), a CS Ticket number field will appear, allowing the reporting user to add a reference to his CS ticket. In doing so, other players will be notified upon future posts on the same player that a ticket was already submitted or not.
Requirements
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