About

The Telegram Support Bot 📬 helps you to manage and organize your support inquiries.

Features

Text, Photos, Documents and Stickers are being forwarded
Spam protection (sensitivity can be set in config.py)
Bad words filter (using regex, words can be set in config.py)
List all open/unanswered tickets (time passed since ticket opened is being shown as well)
Ban / Un-ban users (via reply or user id). User won't be able to interact with the bot anymore
List banned users, with last interaction point
Customisable FAQ text
Detect the users language and display it as an emoji

💡 Got a feature idea? Open an issue and I might implement it.

Command	Description
/ban	Ban user by ID or reply
/unban	Un-ban user by ID or reply
/banned	List banned users
/tickets or /t	List open tickets
/close or /c	Manually close a ticket by reply

Command	Description
/start	Starts the bot
/faq	Show the FAQ's

⚠️ Best to run the bot on a VPS. I can recommend Hetzner's CX11 VPS for 2.89€/month. Sign up now and receive €20 free credits.

Log into MySQL (sudo mysql) and create a dedicated database and user with the following commands:
1. CREATE DATABASE TelegramSupportBot;
2. CREATE USER 'SupportBotUser'@'localhost' IDENTIFIED BY '<YOUR PASSWORD>';
3. GRANT ALL PRIVILEGES ON TelegramSupportBot . * TO 'SupportBotUser'@'localhost';
4. exit;
Clone this repository git clone https://github.com/fabston/Telegram-Support-Bot.git
Create your virtual environment python3 -m venv Telegram-Support-Bot
Activate it source Telegram-Support-Bot/bin/activate && cd Telegram-Support-Bot
Install all requirements pip install -r requirements.txt
Edit and update config.py
Run the bot python main.py

All kinds of contributions are welcome 🙌! The most basic way to show your support is to ⭐️ star the project, or raise 🐞 issues.