In your Nextcloud, simply navigate to »Apps«, choose the category »Social & Communication«, find the Mail app and enable it. Then open the Mail app from the app menu. Put in your mail account credentials and off you go!
Admins can prevent users from attaching large attachments to their emails. Users will be asked to use link shares instead.
'app.mail.attachment-size-limit' => 3*1024*1024,The unit is bytes. The example about with limit to 3MB attachments. The default is 0 bytes which means no upload limit.
Depending on your mail host, it may be necessary to increase your IMAP and/or SMTP timeout threshold. Currently IMAP defaults to 20 seconds and SMTP defaults to 2 seconds. They can be changed as follows:
'app.mail.imap.timeout' => 20'app.mail.smtp.timeout' => 2'app.mail.sieve.timeout' => 2You can use the php-mail function to send mails. This is needed for some webhosters (1&1 (1und1)):
'app.mail.transport' => 'php-mail'Turn off TLS verfication for IMAP/SMTP. This happens globally for all accounts and is only needed in edge cases like with email servers that have a self-signed certificate.
'app.mail.verify-tls-peer' => falseThe Nextcloud mail app offers an extensive logging system to make it easier identifying and tracking down bugs.
Please enable debug mode and set the log level to debug in your admin settings. Then try to reproduce your issue and take another look at data/nextcloud.log, data/horde_imap.log and data/horde_smtp.log.
Make sure to remove any sensitive data before posting it publicly. Reset log levels and debug mode to the previous values when you are done debugging.
If Mail fails to insert new rows for messages (oc_mail_messages), recipients (oc_mail_recipients) or similar tables, you are possibly not using the 4 byte support. See the Nextcloud Admin Manual on how to update your database configuration.
For many troubleshooting instructions you need to know the id of a user's account. You can acquire this through the database, but it's also possible to utilize the account export command of occ if you know the UID of the user:
php -f occ mail:account:export user123The output will look similar to this:
Account 1393:
- E-Mail: christoph@domain.com
- Name: Christoph Wurst
- IMAP user: christoph
- IMAP host: mx.domain.com:993, security: ssl
- SMTP user: christoph
- SMTP host: mx.domain.com:587, security: tls
In this example, 1393 is the account ID.
To troubleshoot synchronization or threading problems it's helpful to run the sync from the command line while the user does not use the web interface (reduces chances of a conflict):
php -f occ mail:account:sync 13931393 represents the account ID.
The command offers a --force option. Use it wisely as it doesn't perform the same path a typical web triggered sync request would do.
The output will look similar to this:
[debug] Skipping mailbox sync for Archive
[debug] Skipping mailbox sync for Archive.2020
[debug] partial sync 1393:Drafts - get all known UIDs took 0s
[debug] partial sync 1393:Drafts - get new messages via Horde took 0s
[debug] partial sync 1393:Drafts - persist new messages took 0s
[debug] partial sync 1393:Drafts - get changed messages via Horde took 0s
[debug] partial sync 1393:Drafts - persist changed messages took 0s
[debug] partial sync 1393:Drafts - get vanished messages via Horde took 0s
[debug] partial sync 1393:Drafts - persist new messages took 0s
[debug] partial sync 1393:Drafts took 0s
[debug] partial sync 1393:INBOX - get all known UIDs took 0s
[debug] partial sync 1393:INBOX - get new messages via Horde took 0s
[debug] partial sync 1393:INBOX - classified a chunk of new messages took 1s
[debug] partial sync 1393:INBOX - persist new messages took 0s
[debug] partial sync 1393:INBOX - get changed messages via Horde took 1s
[debug] partial sync 1393:INBOX - persist changed messages took 0s
[debug] partial sync 1393:INBOX - get vanished messages via Horde took 0s
[debug] partial sync 1393:INBOX - persist new messages took 0s
[debug] partial sync 1393:INBOX took 2s
[debug] Skipping mailbox sync for Sent
[debug] Skipping mailbox sync for Sentry
[debug] Skipping mailbox sync for Trash
[debug] Account 1393 has 19417 messages for threading
[debug] Threading 19417 messages - build ID table took 1s
[debug] Threading 19417 messages - build root container took 0s
[debug] Threading 19417 messages - free ID table took 0s
[debug] Threading 19417 messages - prune containers took 0s
[debug] Threading 19417 messages - group by subject took 0s
[debug] Threading 19417 messages took 1s
[debug] Account 1393 has 9839 threads
[debug] Account 1393 has 0 messages with a new thread IDs
62MB of memory used
If you encounter an issue with threading, e.g. messages that are supposed to group are not grouping, you can export the data the algorithm will use to build threads. We are dealing with sensitive data here, but the command will optionally redact the data with the --redact switch. The exported data will then only keep the original database IDs, the rest of the data is randomized. While this format doesn't give anyone infos about your email, it still contains metadata about how many messages you have and in what relation those are. Please consider this before posting the data online.
php -f occ mail:account:export-threads 13931393 represents the account ID.
The output will look similar to this:
[
{
"subject": "83379f9bc36915d5024de878386060b5@redacted",
"id": "2def0f3597806ecb886da1d9cc323a7c@redacted",
"references": [],
"databaseId": 261535
},
{
"subject": "Re: 1d4725ae1ac4e4798b541ca3f3cdce6e@redacted",
"id": "ce9e248333c44a5a64ccad26f2550f95@redacted",
"references": [
"bc95cbaff3abbed716e1d40bbdaa58a0@redacted",
"8651a9ac37674907606c936ced1333d7@redacted",
"4a87e94522a3cf26dba8977ae901094d@redacted",
"a3b30430b1ccb41089170eecbe315d3a@redacted",
"8e9f60369dce3d8b2b27430bd50ec46d@redacted",
"46cfa6e729ff329e6ede076853154113@redacted",
"079e7bc89d69792839a5e1831b1cbc80@redacted",
"079e7bc89d69792839a5e1831b1cbc80@redacted"
],
"databaseId": 262086
},
{
"subject": "Re: 1d4725ae1ac4e4798b541ca3f3cdce6e@redacted",
"id": "8dd0e0ef2f7ab100b75922489ff26306@redacted",
"references": [
"bc95cbaff3abbed716e1d40bbdaa58a0@redacted",
"8651a9ac37674907606c936ced1333d7@redacted",
"4a87e94522a3cf26dba8977ae901094d@redacted",
"a3b30430b1ccb41089170eecbe315d3a@redacted",
"8e9f60369dce3d8b2b27430bd50ec46d@redacted",
"46cfa6e729ff329e6ede076853154113@redacted",
"079e7bc89d69792839a5e1831b1cbc80@redacted",
"ce9e248333c44a5a64ccad26f2550f95@redacted",
"ce9e248333c44a5a64ccad26f2550f95@redacted"
],
"databaseId": 262087
},
]It's recommended practice to pipe the export into a file, which you can later share with the Mail app community and developers:
php -f occ mail:account:export-threads 1393 | gzip -c > /tmp/nextcloud-mail-threads-1393.json.gzIf you can not access your Gmail account use https://accounts.google.com/DisplayUnlockCaptcha to unlock your account.
If you can not access your Outlook.com account try to enable the 'Two-Factor Verification' (https://account.live.com/proofs/Manage) and set up an app password (https://account.live.com/proofs/AppPassword), which you then use for the Nextcloud Mail app.
If autoconfiguration for your domain fails, you can create an autoconfig file and place it as https://autoconfig.yourdomain.tld/mail/config-v1.1.xml For more information please refer to Mozilla's documentation: https://developer.mozilla.org/en-US/docs/Mozilla/Thunderbird/Autoconfiguration/FileFormat/HowTo