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Enhance support page to advise to use coin and wallet address #666

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indyramp opened this issue May 31, 2022 · 1 comment
Open

Enhance support page to advise to use coin and wallet address #666

indyramp opened this issue May 31, 2022 · 1 comment
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priority:moderate Issue is under moderate priority rel:ux Related to UX type:improvement This is an improvement request

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@indyramp
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indyramp commented May 31, 2022

Contact support through Website Messenger or Email

The best way to reach us to get assistance is to use the built-in website messenger. You can find it in the bottom-right corner. If we are offline, please leave a full question so we can respond accurately when we are available. Please be sure to provide your coin and wallet/payout address.

Note that China Support is for Chinese language support only. If you do not read and write Chinese, please enter a ticket in Global Support.

You may also use our email support, which goes to the same system as the website messenger. We are available at support@flexpool.io. As with messenger, please leave a full question including your coin and wallet/payout address so we can respond accurately when we are available.

_- The email part is updated since it is just as fast as messenger 99% of the time and goes to the same place.

  • both now request that people leave a question and their coin and wallet/payout address, hopefully to avoid tag and "oi" tickets/requests that never get a response.
  • Put in warning that people won't read, not to use Chinese language support for non-Chinese-language support_
@indyramp indyramp added type:improvement This is an improvement request priority:low Issue is under low priority rel:ux Related to UX labels May 31, 2022
@indyramp indyramp added priority:moderate Issue is under moderate priority and removed priority:low Issue is under low priority labels Jul 3, 2022
@indyramp
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indyramp commented Jul 3, 2022

This should probably be visited soon. It's still misleading and generates complaints if live chat is unavailable.

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Labels
priority:moderate Issue is under moderate priority rel:ux Related to UX type:improvement This is an improvement request
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