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Wire-desktop gets stuck on Infinite loading when trying to log in #51746

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Dr64h opened this issue Aug 9, 2024 · 2 comments
Open

Wire-desktop gets stuck on Infinite loading when trying to log in #51746

Dr64h opened this issue Aug 9, 2024 · 2 comments
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bug Something isn't working needs-testing Testing a PR or reproducing an issue needed

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@Dr64h
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Dr64h commented Aug 9, 2024

Is this a new report?

Yes

System Info

Void 6.6.44_1 x86_64 GenuineIntel uptodate rrrmFFFFF

Package(s) Affected

wire-desktop-3.34.3307_1

Does a report exist for this bug with the project's home (upstream) and/or another distro?

wireapp/wire-desktop#7890
wireapp/wire-desktop#7798
wireapp/wire-desktop#7764

Expected behaviour

Just launch the program with automatic login to my account.

Actual behaviour

When the program tries to log into my account automatically at startup, it shows an endless loading screen with no way to do anything else. There is also no error output.
wire-1
wire-2

Steps to reproduce

  1. Launch wire.
  2. See infinite loading screen.
@Dr64h Dr64h added bug Something isn't working needs-testing Testing a PR or reproducing an issue needed labels Aug 9, 2024
@Dr64h
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Dr64h commented Aug 9, 2024

I tried to remove the "~/.config/Wire/" directory, this solved the problem with endless loading. Now, when I try to log in to my account, i get this output:

~> wire-desktop                                                                                                                                                                                                           09.08.2024 16:22:29
[29234:0809/164010.846952:ERROR:object_proxy.cc(623)] Failed to call method: org.kde.KWallet.isEnabled: object_path= /modules/kwalletd: org.freedesktop.DBus.Error.ServiceUnknown: The name org.kde.kwalletd was not provided by any .service files
[29234:0809/164010.846999:ERROR:kwallet_dbus.cc(100)] Error contacting kwalletd (isEnabled)
[29234:0809/164010.847795:ERROR:object_proxy.cc(623)] Failed to call method: org.kde.KLauncher.start_service_by_desktop_name: object_path= /KLauncher: org.freedesktop.DBus.Error.ServiceUnknown: The name org.kde.klauncher was not provided by any .service files
[29234:0809/164010.847828:ERROR:kwallet_dbus.cc(72)] Error contacting klauncher to start kwalletd
[29234:0809/164010.848574:ERROR:object_proxy.cc(623)] Failed to call method: org.kde.KWallet.close: object_path= /modules/kwalletd: org.freedesktop.DBus.Error.ServiceUnknown: The name org.kde.kwalletd was not provided by any .service files
[29234:0809/164010.848588:ERROR:kwallet_dbus.cc(418)] Error contacting kwalletd (close)
Error occurred in handler for 'EVENT_TYPE.ACTION.ENCRYPT': Error: Error while decrypting the ciphertext provided to safeStorage.decryptString. Encryption is not available.
    at /usr/lib/wire-desktop/app.asar/electron/dist/main.js:254:115
    at node:electron/js2c/browser_init:2:97987
    at EventEmitter.<anonymous> (node:electron/js2c/browser_init:2:81500)
    at EventEmitter.emit (node:events:513:28)

@Dr64h
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Dr64h commented Aug 9, 2024

wire-desktop --password-store=kwallet5
Fixed the login error on KDE.

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